Feeding the Feedback Loop

Markets for Good has good resources on the theme of feedback, one of the keys to making Project Streamline work in your organization.

Not quite Brahms’ Variations, but at Markets For Good, we’ve been examining the theme of Beneficiary Feedback for the past few weeks. We chose the word “beneficiary” for convenience, but even finding an appropriate word (consumer? constituent? recipient?) is more than semantics, giving insight into the various ways that organizations perceive the people whom they propose to help. A brief tour of the sector shows encouraging efforts, but also reveals that we have a way to go with respect to how we collect feedback, extract knowledge from it, and deploy it for impact.

Marny Sumrall showed that beneficiary feedback is, in the first place, not a technical concern as much as an organizational/cultural one: Are you and your organization ready to hear from the people you serve? John Hecklinger, of Global Giving, highlighted one of the technical difficulties that we can address right now: the interoperability of data platforms. Mauricio Lim Miller makes a a strong case for changing our mindsets: “Low-income people and communities receive a lot of attention when it comes to charitable giving and “helping those in need.” But these communities are an untapped market place for smart investments…” The comments of other contributors revealed interesting meta-themes, such as using beneficiary feedback to influence policy as demonstrated by Denise Raquel Dunning‘s use of digital media for advocacy in Liberia and Deborah Visser‘s discussion of Success Measures, a project of the congressionally-chartered intermediary NeighborWorks America.

Reposted from the Markets for Good newsletter

Project Streamline